Cancellation & no show policy

“No Show” describes any appointment that is missed.

“Cancellation” describes an appointment cancelled with less than 48 hours notice. 

Policy:

Due to an increasing number of “no shows” and same day cancellations, combined with a very high demand for services, there will be a charge for missed appointments and cancellations.

The charge for missed appointments or late cancellations is $50.00.

Our goal is to provide timely care to all our patients and to respect not only the veterinarian’s time, but the constraints of a tightly booked schedule. If you must cancel your appointment, we request a call at least 48 hours before your pet’s appointment. This allows us to accommodate other patients who may need prompt medical care.

Procedure:

Client is to be notified of the appointment “No-Show & Cancellation Policy” at the time of scheduling. This policy will also be found in the appointment booking confirmation emails and on our website.

Current clients:

a. Appointment must be cancelled at least 48 hours prior to the scheduled appointment time. Cancellations that occur with less than 48 hours notice will result in a $50 charge. ‘No Show’ appointments will also be charged a $50 fee. We understand that extenuating circumstances do arise; please discuss with a member of our Client Care team for more information.

b. If two (2) no shows occur in a row or within a calendar year, the client will be required to pre-pay for any future appointments.

 New Clients:

a. Appointment must be cancelled at least 48 hours prior to the scheduled appointment time. Cancellations that occur with less than 48 hours notice will result in a $50 charge. “No Show’ appointments will also be charged a $50 fee.

b.  If two (2) no shows occur, the client forfeits their right to any future appointment bookings.

All charges for services rendered are due and payable in full at the time of service.

Acceptable payment methods include cash, credit card, check or Venmo.